Janco International, located in Traverse City, Michigan has been an industry leader in auto repair Shop Management Software since 1982. There are currently over a thousand installations of StockTrac® in the US and Canada as well as in Trinidad. StockTrac is well known for it's intuitive screens, easy to learn software, and legendary technical support.
Successful candidates for the IT Technical Support Position will possess these qualities:
- Ability to assist our customers with phone and remote technical support
- Good communication and people skills along with the ability to work as a team player
- Experience navigating and troubleshooting Microsoft Windows, Win7, Win8, Win10 and some Windows Server 2008, 2012, 2016
- Ability to diagnose TCPIP networking issues remotely
- Can identify and resolve printer issues. (Networked and local Printers)
- Knowledge of Microsoft Office, Excel, Word, Outlook
- Ability to troubleshoot issues with DNS, DHCP
- Quickbooks knowledge is a plus
- Knowledge of setting up and working with Android tablets
- Must be able to learn and adapt to changing technologies
Education Required:
- Some College or work related experience
- A+ Certification
- Net+ Certification
- MTA Certification
Additional Duties when time allows:
- Create and Publish How-To YouTube Videos
- Host learning webinars through GoToWebinar
- Online and In-person Training with our customers
- Software Testing and Documentation
Job Characteristics:
- Full Time
- Medical Benefits provided
- Paid Holidays and Vacation
- Ability to travel when needed is a plus
- Need to undergo a reference or security check and possess a private driver's license
