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About Spectrum Health

Patient Services Representative, Neurosciences

Job Code Number

8398184

Job Description

Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Responsible for identifying and reminding patients of health maintenance gaps.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Additional Requirements

Qualifications
Required High School Diploma or equivalent
2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
Additional Job Description
Answering clerical line phones, rescheduling appointments, submitting release of medical information requests, check in patients when busy or short

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Job Summary

Organization

Spectrum Health View Profile

Employer Website

Location

Grand Rapids, Michigan 49503

Job Code Number

8398184

Positions Available

Expiration Date

4/4/2021

O*NET Code

29-2099.08

O*NET Occupation

Pay Range

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Job Details

Patient Services Representative, Neurosciences

Organization Profile

Job Summary

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