Job Description
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mary Free Bed stands apart from other organizations by the unique combination of: •Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.•Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.•Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.•Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff and community.•A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. •Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community.Mission StatementRestoring hope and freedom through rehabilitation.Diversity, Equity and Inclusion:Mary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect.Summary:Under the direction of the Security Operations Supervisor, the Team Lead maintains accountability for the coordination of front-end security services. Assist in all aspects of security operations support, including performance improvement, development, documentation, testing and training. Assists leadership with special projects and in examining processes to improve workflow and operations. Provide duties of a security officer throughout the shift as needed. Essential Job Responsibilities:•This armed uniformed position is a member of the MFB Threat Response Team that would respond to emergency situations, critical incidents such as active assailant events, and deadly force situations.•Coordinate daily work assignments and task direction for front-line senior security staff as needed in conjunction with direct supervisor. •Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guest, client, staff members and coworkers to create favorable impressions. •Ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of the Department by protecting patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations.•Investigate, document, and provide service-recovery for complaints. •Assume responsibilities for personal professional development and contributes to and assists with the professional development of others. •With assistance from direct supervisor, develop and analyze monthly employee audits and reports for department goals. •Educate staff and others on changing requirements and operational conditions. •Contribute to departmental analysis of workflow issues to assure efficient operating procedures for successful management/operations. •Assist with documenting and communicating scheduling needs to department leadership. This position may be required to assist with covering officer shifts by adjusting work hours or working mandatory overtime based on staffing shortages.•Identify and recommend potential operational changes to optimize security services. •Perform all responsibilities of a security officer •Perform other duties as required. •Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates.•Leadership Must-Haves will be followed for patient and staff interactions:•Rounding •Thank You Notes •Employee Selection/Peer Interviewing •Key Words at Key Times •AIDET + Promise •Standards of Behavior Communications Responsibilities:•Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates•Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.Customer Service Responsibilities:This is an "On Stage" high visibility position; and must provide an exceptional guest experience by delivering a high level of service to every guest, every time to create a favorable impression.... For full info follow application link.Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
