REQUIREMENTS:
- Minimum of Associate Degree in business or related field, or equivalent related work experience.
- Minimum of one-year customer service or technical work experience.
- Excellent phone conversation and caller management skills.
- Well developed technical writing skills.
- Well developed technical communication skills.
- Courteous, helpful and professional demeanor.
- Manages many tasks simultaneously, well organized.
- Handles potentially frustrating situations with customers positively.
- Ability to read technical manuals and engineering drawings helpful.
- Efficient at using computerized business systems, including BaaN, MS-Office97, etc.
- Prior exposure to Company equipment.
- Works effectively and cooperates with other employees or representatives.
