Infrastructure Operations Analyst IV
The Infrastructure Operations Analyst will work under very limited supervision and is responsible for high complexity technology operations tasks. Direct and assist technical teams to accomplish highly technical tasks in complex situations. Partner with other more senior colleagues and specialists to collaborate on innovative application of technical proficiency. Resolve incidents, requests and/or change orders associated with operations. Develop/refresh operational documentation. Provides budgetary support to management regarding resources, hardware/software costs and training.
Position Responsibilities:
System Operations
- Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation.
- Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.
- Work collaboratively with team members to support and maintain infrastructure or its associated components.
- Identify potential operational issues in projects, request fulfillment and individual assignments.
- Provide system failure analysis and recovery recommendations.
- Participate in Business continuity planning and testing.
- Interact directly with customers to negotiate solutions and implementation specifics.
Technical Consulting
- Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group.
- Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents.
- Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs.
Support
- Second line support for incident management problems and issues related to select applications.
- Identify and resolve root cause behind reported problems and issues.
- Provide support in a 24x7 data center and/or 24x7 on-call support.
Position Qualifications
- Bachelor's Degree or High School Diploma or GED and 8 years of Technology experience
- 4 years in identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations
- 4 years of experience leading technology projects with medium to large scale complexity
- 5 years of experience supporting SQL for DB2, QMF and SPUFI and performing data queries from CMOD DB2 tables, provide statistical information and generate reports
- 5 years of experience on UNIX systems: knowledge in scripting, commands and file structure.
- 5 years of experience with Job Control Language (JCL), COBOL, VSAM
- 5 years of experience with Windows Servers -- experience in PDF Index Server processing
- This position is not eligible for sponsorship. Must have indefinite employment authorization
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
