Founded in 1972, Skytron is a family-owned private healthcare efficiency company committed to providing the acute care market with innovative and flexible solutions. Skytron prides themselves on the family-feel atmosphere you experience the moment you walk in the door. We know the overall success stems from investing in our employees and their efforts so we strive to provide opportunities for employees to learn, grow, and thrive!
Skytron provides a competitive and comprehensive benefits program that helps employees and their families lead healthy, productive, and balanced lives. Our benefits program includes comprehensive medical and dental insurance, 401(k) retirement plan with a company match, a profit sharing retirement plan, 10 paid holidays, vacation and personal time off, education reimbursement, a wellness program, and a company gym.
Summary: The Warranty and Returns Administrator is responsible for the administrative functions and processing of all warranty orders, and repair and return requests. Additional duties include processing return authorizations, work orders and customer orders, final billing and crediting. This individual also administers all loaner orders, including tracking and billing. Exceptional customer service and detail orientation are required as this position resolves customer complaints and answers questions regarding warranty and returns; inputting journal entries for debit and credit throughout the warranty process to ensure that it balances. This position will report directly to the Director of Fulfillment and Logistics.
Essential Functions
Responsible for processing warranty orders and warranty returns
Processes all repair and warranty requests
Resolves inquiries and disputes related to warranties and repairs
Responsible for handling administrative duties related to billing, credit and reconciliation
Competencies
Customer Focus: Gives customers' internal/external needs priority and responds quickly to customer concerns. Demonstrates a desire to assist others, promotes positive behavior to internal/external customers. Eliminates systems/bureaucratic barriers to deliver exceptional service.
Quality of Work: Verifies work to ensure accurate results; requires minimal rework. Follows work instructions, procedures, and company policies. Meets productivity standards, deadlines and project schedules. Handles high volume of workload.
Adaptability/Autonomy/Dependability: Internally motivated. Works well with little or no supervision. Maintains a productive schedule, timeline and goals. Maintains a positive attitude amidst change and pressure. Can be counted on when scheduling and when making staffing plans, especially during critical business times. Consistently punctual and dependable in attendance. Leads by example and sets standards for professional behavior. Voluntarily assists others.
Company Culture: Influences others to be excited and committed to a customer centered workplace. Supports the culture with daily actions of caring for and engaging with other creating camaraderie. Embraces the value of innovation, best practices and entrepreneurial ideas.
Interpersonal Communication: Listens to others, expressing ideas both orally and in writing. Provides relevant information to management, co-workers, and customers. Makes a conscious effort to give explicit instructions or answers, seeks understanding, encourages feedback and listens carefully to others. Maintains good relationships, gets along with fellow employees, respects the rights of other employees and shows a cooperative spirit.
Education/Experience
Bachelor's degree preferred and / or 2 - 4 years of work related experience
Technical Knowledge
Knowledge of Skytron products is strongly preferred
Ability to read and decipher parts, as well as owner and maintenance manuals
Skills
Strong proficiency in Microsoft Office including Word, PowerPoint, and Excel.
Basic mathematics
Advanced knowledge of IFS system
If you need assistance with any aspect of the application process, please contact Skytron's Human Resources Department at hr@skytron.com or (800) 759-8766.
