General Summary:
Maintains patient flow by assisting and promoting the delivery of primary and preventative healthcare. Performs technical procedures, lab protocols, and clinically oriented activities under physician/provider direction.
Essential Duties:
- Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
- Collaborates work efforts with the clerical staff to optimize operations and patient flow.
- Interacts with outside healthcare facilities and agencies involving patient care and insurance.
- Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
- Perform front office duties to provide coverage as needed.
- Provide coverage in other departments or locations as needed.
- Demonstrates excellent customer services skills and supports the model of patient and family centered care.
- Performs and is formally assigned one of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
- Primary Care gaps in care identification, outreach, and chart preparation
- Residency clinic role
- High level disinfection
- Designated new hire preceptor
- Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
- Care management (PDCMs)
- Qualified language interpreter
- Super User for EPIC or specific competency
- Advanced provider support - assisting with complex procedures and/or infusion/chemo scheduling.
- Float pool assignment w/competency evaluation
Standard Qualification:
- Education / Training:
- High school diploma or GED required.
- Work Experience:
- A minimum of (6) months experience as a medical assistant in a physician clinical practice, in a current nursing clinical program or equivalent and relevant experience required. Two years of experience preferred.
- Certification, Licensure, Registration:
- Current BCLS card.
- Active CMA, RMA, NCMA, CCMA, EMT, LPN or RN certification/licensure required or must obtain within (90) days from hire.
- Other Qualifications:
- Must be able to perform diagnostic testing, EKG's, administer injections, blood pressures, navigate Epic One chart electronic health record, demonstrate safe medication handling, and assist with minor surgical procedures.
- Must be able to communicate effectively with physicians, nurses, medical assistant students, practice administration, and patients.
- Must exhibit behavior associated with the Beaumont Standards of service, respect, ownership, and attitude.
- Other job duties as assigned.
