Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Job Description
As a Program Manager, you will lead and facilitate the deployment of a newly formed Enterprise Corrective Action Program (ECAP). The Enterprise Corrective Action Program provides governance and tools for Enterprise personnel to easily report, prioritize, track, trend and resolve issues, resulting in an enhanced safety culture, reduced risk and a more efficient and compliant organization.
Specifically, the Corrective Action Program Manager will:
- Utilize servant leadership to manage a team responsible for key components of the Corrective Action Program (CAP) process. These components address the capture, screening, evaluation, and analysis (including root cause analyses) of asset-related failures, incidents, nonconformities, and other problems in operations; the development and completion of corrective and preventive action reports and plans; monitoring and trending; and the overall coordination of related activities.
- Manage programs, monitor and track work to ensure timelines and quality and ensures sufficient resources are allocated to support the CAP.
- Communicate and work effectively with internal and external departments and personnel to enable adoption and engagement. Enable problem solving through engagement to enable root cause analytics and gap closure.
- Conduct trend analysis by developing and tracking metrics to identify trends and issues requiring elevation to Leadership.
- Ensure compliance with the enterprise standards and regulatory compliance associated with the program.
- Develop and implement communication and training for assigned programs to target audience. Prepare reports and status updates; makes presentations to management and/or key program stakeholders.
- Conduct benchmarking and best practice reviews to continuously improve. Develop recommendations for improvements to tools and processes and associated training to improve productivity and reduce operational costs. Lead the implementation of best practices. Facilitate assessments of the program to support continuous process improvements. Assist with testimony research related to the program.
Once CAP has been deployed, this role will be responsible for maintaining and continually improving the program to ensure high quality key program elements including: a highly effective team; the usability of the CAP; high user satisfaction; timely issue resolution; and quality of actions put forth to closeout notifications. This team will work with departments throughout the Enterprise to assist with Cause Evaluation work and adverse trend analysis. Additional responsibilities include communication and presentations to Leadership/key stakeholders on the health and status of the CAP.
Requirements
- 8+ years of related experience
- BA/BS in Business, Engineering or related discipline. Less than a Bachelor's degree may be acceptable if accompanied by extensive Company or industry experience in positions that demonstrate required abilities and performance
- Experience leading enterprise-wide programs with aggressive change management, along with experience leading effective teams with resources that do not directly report in his/her operating structure
- LEAN or Six Sigma expertise, including experience with human error prevention tools, causal evaluation techniques.
- Experience leading projects across an Enterprise required; Project Management Certified (PMP Certification) strongly desired
- Root Cause Evaluation Certification/Demonstrated Expertise
Hours and Travel
Time will be spent in the office, headquarters or specific field location (indoors & outdoors). This position will require the ability to travel between field locations and for other related business travel. This position may include nights and weekend/holiday timeframes or in an emergency response situation. Corporate office environment; occasional travel (air, rail, and car) to other sites/locations, which may include generating plants
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear. The employee must lift and move up to twenty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
