Job Details

Operations Management focuses on efficiently meeting the needs of our clients across our various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Provide leadership, budget/fiscal management oversight, manage a large assigned staff, and monitor performance management 
• Ensure compliance to meet or exceed contractual expectations while responsibly achieving our mission and vision, ensuring efficiency and effectiveness of the operation
• Develop and maintain effective relationships with our customers, including the funding agency and area employers
• Ensure compliance with contractual and program requirements
• Develop and maintain relationships with community resources to further program goals
• Ensure a positive customer experience for all internal and external customers
• Evaluate the performance and impact of the organization and staff in meeting objectives and delivery of services; perform Quality Assurance and Quality Monitoring
• Foster a positive, inclusive and accountable culture while promoting the company mission, vision, values, and brand
• Manage human resource responsibilities such hiring, coaching, disciplining (when appropriate) in coordination with the corporate HR team and Employee Relations Director Ensure all requisite training is delivered appropriately, providing effective training and support and supervising staff performance
• Ensure proper practices regarding record keeping, control systems, and proper reporting
• Foster a motivational, collaborative, and innovative work environment
• Administer policies and procedures in accordance with company, funder and program standards
• Respond timely and fully to all funder and company requests for information and reports.
• Participate in business development activities including contract rebid  and new business activities
• Present information on project and company activities and progress as invited or required at meetings and conferences 
• Other duties as assigned

• BS/BA in Business Administration, Organizational Development, Project Management, or closely related field of study; and
• Operational leadership experience with a minimum of 5 years professional experience organizing, planning, and developing programs and services at a management level, including supervision of others; Senior level management experience managing multiple departments/functions/teams, with direct responsibility to executive leadership or a board of directors strongly desired; or
• An equivalent combination of education, experience and demonstrated results as determined appropriate for the specific opportunity by the hiring manager
• At least 2 years of experience providing operational oversight in a workforce development environment desired, but not required
• Experience in public speaking
• Intermediate level MS Office Skills
• Proof of valid drivers license and liability insurance may be required
• Fiscal / financial management experience, operational oversight, and experience managing grants and/or contracts
• Proven ability to manage contractual relationships