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Network Engineering Consultant/Expert
Job Code Number
8207282
Job Description
V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Description:
Position Duties: This opening is for a Telephony Systems Analyst position. This position is responsible for planning, engineering and production support of our Client predictive dialer collections system. This is a vended application that is used by over 100 Client Customer Service Representatives across 5 different global markets.
The responsibilities of this Analyst position include the following:
- Work in collaboration with vendor, business and IT to engineer and implement both IT and Business driven changes and enhancements to the predictive dialer
- Day to day system support including troubleshooting application issues and enhancing system alerting and monitoring capabilities
- Participate as a 3 member team in supporting this next generation telephony system
Skills Required:
- Strong analytical and problem solving skills
- Experience with Linux, Windows Operating Systems
- Willingness to continuously learn
- Experience in working with telephony systems (nice to have)
- Highly motivated professional (self-starter and results oriented).
- Strong interpersonal and communication skills
- Ability to work as a member of a team with both IT and business customers
Experience Required:
- 5+ years previous IT and/or Systems Analyst experience
Education Required:
- Computer Science degree or equivalent experience
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
