Serve as a liaison between the business area and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirement. Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple function of the business. Serve in a lead role.
Conduct data gathering and analysis to understand business strategy requirements. Lead and provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective. Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits.
Analyze customers operations to understand their strengths and weaknesses to determine opportunities for improvements.
C
onduct feasibility studies and draft proposals for evaluation by appropriate users and managers. Develop and assist in the presentation of businesses cases.
Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed.
Review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution.
Monitor and analyze performance metrics to ensure customer satisfaction. Keeps customers informed of problems, issues, and status.
Manage customers expectations. Ensure IT solutions meet customers needs.
Coach and transfer knowledge to less experienced team members. Other duties may be assigned.
"Qualifications"
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in related field preferred.
Five (5) years of relevant technical or business work experience required.
OTHER SKILLS AND ABILITIES
Leadership skills, experience/in-depth knowledge of business operations and systems requirement processes.
Display innovation in identifying, proposing, and overseeing the execution of business solutions.
Written and verbal communication skills interpersonal skills.
Ability to work independently, or within a team environment.
Other related skills and/or abilities may be required to perform this job
.
Departmental Preferences:
Strong analytical skills
Strong finance and accounting knowledge
Strong communication skills with ability to effectively and concisely communicate information to management
Highly organized self-starter
Strong Excel and Powerpoint skills
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
