Job Details

Responsible for specialized case management to manage the needs of a variety of participants within targeted populations identified by funder or agencies acting as its representatives as needing Career Center support. Responsible for acting as a liaison between Career Center and local agency representatives to include funder, career coaches from other centers, employers, and others.

• Attends meetings remotely or in person with various agency representatives, employers and general population
• Creates, reconciles and validates reports as these pertain to each project
• Creates and maintains files for participants who may not be enrolled in the program and other contracted programs located within the Center
• Tracks attendance and attends to supportive services needs for participants as assigned (those who may not be referred to the Center)
• Acts as troubleshooter for special projects participants to resolve challenges/barriers that arise at worksites, etc., and/or in classrooms
• Conducts at-site Temporary Work Experience monitoring
• Completes timesheets as needed and works with funder’s HR department to ensure participants are paid on time
• Maintains separate payroll/time-tracking tools for each special project for staff and participants
• Compiles statistics as directed for special projects participants and prepares reports as required
• Assists with internal/external audits, particularly as these relate to special projects participants
• Assists with other career coach tasks as needed
• Actively manages the cases in all systems and through frequent and regular contact with caseload.
• Performs other duties as assigned.

• Familiarity with or demonstrated ability to learn OSMIS, LaunchPad, and other MI Works and Equus systems
• Comfortable presenting/training in front of groups and online for those participating in projects, such as Temporary Work Experience and others
• General experience working with inner-city population a plus
• Bachelor’s Degree preferred
• Able to multi-task and meet deadlines with close turn-around times and/or hard deadlines
• Able to work well under pressure
• Able to work with more than a single manager or leader giving directions with varying deadlines
• Creative/Inventive as needs arise for planning workload or segments of assignments
• Strong communicator who is able to work well with leaders, co-workers, funder reps, employers, etc.
• Strong organizational skills
• Willing to perform job responsibilities without supervision at local agencies or employer sites as needed
• Working knowledge of Microsoft Word and Excel
• Willing to train, learn and take other caseloads if needed

The preferred candidate will have the ability to conduct CASAS assessments.  If unable to conduct, must be willing to take training