Description
ABOUT PRESIDIO
Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for its customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2019, we serve approximately 7,900 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $3.0 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: .
Digital Infrastructure:
Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements.
Cloud:
We help our clients take cloud strategy and adoption to the next level. Through our advanced cloud solutions practice, combined with Presidio’s IT infrastructure expertise, we provide private, hybrid, and multi cloud solutions. By closely aligning our services and solutions with our strategic partners Microsoft Azure™, Amazon Web Services™, Intel® and VMware™ Presidio offers cloud strategy, architecture and implementation services along with application rationalization and migration across the hybrid and multi-cloud data center environment. In addition, our new and innovative Presidio Cloud Concierge solution provides a foundation for Automation and Self-Services across Clouds to improve productivity and drive increased levels of governance and security.
Rather than a “one size fits all” approach, or having to choose between public or private, Presidio tailors a hybrid cloud strategy to meet your unique business requirements. We help our clients accelerate and simplify cloud adoption across the entire IT lifecycle.
Security:
Our comprehensive security risk methodology gives customers the ability to safeguard their environments and critical business data. This includes continuous threat protection and risk mitigation through the Presidio Cyber Risk Management program, a next generation approach that integrates security strategy, assessments, architecture and remediation, and aligns all of these with organizational goals.
Presidio Cyber Risk Management provides clients with a holistic approach for effective security policies and procedures, risk assessment and management, regulatory compliance, incident response, and education and awareness. We use an established risk management methodology and proprietary risk scoring process to provide the IT leader and board of directors with an ongoing view of their organization’s risk exposure and remediation path.
Associate Service Delivery Manager
The SDC is expected to continually develop and strengthen the associated external and internal relationships. The goal is to create joint partnerships with the client and the associated Presidio teams and individuals through the SDC’s pro-active and personable interactions.
The SDC will manage the client relationship across the six infrastructure portfolios:
•Network Services
•Collaboration
•Data Center Services
•Security Services
•Workplace Services
•Service Management
Major Responsibilities:
•Perform SDC function for small to medium size clients. In addition, the SDC may be tasked to assist other Service Delivery personnel supporting large or high touch clients.
•Reviewing client SLA/SLO agreements as well as contracted scope commitments. Escalating as appropriate when either the client or Presidio is at risk.
•Ensure that all client records and required documentation is complete, accurate, and maintained throughout the duration of the contract.
•Review service failures and confirm appropriate Problem Management actions are being developed and executed until completion
•Develop and maintain customized communication plans for each client. Specific deliverables to include and are not limited to the following:
•Meeting Agendas
•Meeting Minutes
•Task Tracking
•Escalation Tracking
•Renewal Tracking
•Escalation point person for the client, delivery and other associated Presidio teams and vendor partners.
•If required, produce and maintain service improvement plans
•Add to the Quarterly Business Performance reports insight on areas of likely concern to the client. Also add value added suggestions, which typically includes recommendations on actions in order to improve the client’s environment under our management
•Supply the Quarterly Business Performance reports... For full info follow application link.
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
