Office Support Position Summary
Office Support supports our mission to enrich the lives of others through genuine customer service, answering phones, greeting guests and additional office duties.
Office Support Requirements:
- Evident interpersonal relationship skills, passionate and empathetic
- Apparent compassion to serve others
- High school diploma or equivalent educational experience
- Minimum 18 years of age
- Must pass a background check and TB test
Office Support Preferred Skill/Abilities:
- Previous experience working with Seniors
- 1-2 years of customer service experience
- 1-2 years of front desk/receptionist experience
Office Support Responsibilities:
- Ensure the highest quality of customer service is available for our residents
- Responsible for providing a positive first impression both in-person and over the phone to Residents, potential Residents, families, vendors, and candidates for employment
- Respond and address to any resident concerns which arise during shift
- Responsible for carrying out any emergency procedures required during shift
- Responsible to be knowledgeable and successful using the American House sales system
- Responsible for running or overseeing activities
- Notifies Executive Director of emergency situations
- Notes areas or articles in need of repair and reports to Executive Director
- Responsible for inputting work orders into work order system
- Other duties as assigned by Executive Director
