Understand the long-term vision and develop a thorough understanding of technology gaps in VSP Onsite Clinic IT desktop software/hardware, network and medical equipment model. Is responsible for continual improvement of the OSC technical model through creative problem solving and in partnership with GTS, identify ways to align current systems with the future vision. Makes recommendations on OSC Model improvements to enhance efficiency, reduce technical issues in the field, and deliver cost savings.
Work with clients to understand the unique IT and infrastructure needs required to support the Onsite Clinics longterm objectives, including future integrations and enhancements.
Provide technical leadership, and partner with GTS as needed, for OSC strategic department projects
Work with clients to understand their specific unique technological requirements and independently, or in partnership with GTS as needed, develop and deploy creative solutions.
Provide technical leadership and expertise to partner and coordinate with GTS resources in the design, modification, enhancement and deployment of technology platforms to meet client or business needs
Install and maintain DMP units at Onsite Vision Centers
Responsible for coordinating support, and for providing Level 2 technical support for complex project and clinic issues in the clinics that must be escalated by team members from OSC and GTS.
Acts as the SME for the OSC Model. Ensures technical documentation is developed and maintained, with the support of Level 1 technical support. Create new and/or revised technical procedures and processes and/or follow established procedures, service, and support standards
Partner with GTS to identify necessary circuitry and network solutions required for Onsite Clinic operations
Responsible for identifying, testing and installing software and hardware at Onsite Clinics, in partnership with GTS as needed
Partner with GTS to oversee/orchestrate server builds
Investigate, diagnose and implement solutions for Level 2 technical situations
Provide customer service to clients and staff in support of maintaining productivity in the onsite clinics
Assess technological needs and improvements with relation to software, hardware, networking and medical equipment future needs
Ensure license compliance; for software assets, ensure the appropriate information and processes are in place to support client audits
Maintain equipment warranties, insure timely software security upgrades and facilitate routine maintenance schedule for Optometric equipment
Resolve technical problems identified by business partners, other staff, vendors or suppliers
Configure and support computers (Microsoft and Mac), printers and scanners for Onsite Clinic Dispensaries and Optometric practices
Train users and junior OSC staff as appropriate
Employ logical and methodical approaches to technical problem diagnosis and resolution