Job Details

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

This position is within the Maintenance & Construction Scheduling department and provides direct support for the Gas Distribution Department. Employees in this position are required to have a wide range of skills, knowledge and expertise in technical areas, business, and customer relations. Employees perform their role in a highly fast paced environment, which requires multi-tasking, attention to detail, and strong analytical and communication skills.

This position is available in the Royal Oak, Michigan Service Center.

Job Description/Responsibilities

• Plan and schedule underground gas construction, maintenance and emergency work.
• Monitor, prioritize, and assign workload according to resources, staffing, and geography, making appropriate adjustments as necessary.
• Coordinate activities with customers, employees, departments, and outside agencies to meet customer commitments.
• Facilitate and participate in weekly meetings between Field Leaders, Resource Schedulers, and other internal departments.
• Monitor gas leak compliance dates and schedule accordingly.
• Respond to MPSC and Legislative complaints.
• Ensure proper permitting with municipalities, ensure proper safety requirements with MISS DIG, and facilitate coordination between other additional agencies as necessary.

Due to the training involved in getting a new employee fully functional in the Scheduler role, upon accepting this position, you will be ineligible to apply for another internal job posting outside the Technical Support job family during the first twenty four months.

Required Qualifications

• A High School Diploma / GED.
• One or more years of Utility experience or knowledge.
• SAP experience.

Preferred Qualifications

• One or more years of customer service or technical experience.
• Other work management system experience.
• Strong knowledge of MS Outlook, Excel and PowerPoint.
• Prior scheduling experience.
• Completion of college level courses or a degree in a scientific or technical field.

Essential Functions

• Talking on the phone or two-way radio, using a computer and managing multiple applications for up to 8 hours or more per day, follow and provide written and oral work instructions, typing, writing and taking notes, be able to use standard office equipment, be able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies.
• May be required to maintain on-call support for work management centers.
• Performs other related duties as required.

Hours and Travel

• Travel Requirements: May include travel to other headquarters in the Northeast Michigan service area for weekly meetings and/or training.
• Hours: Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• The employee is frequently required to stand and walk.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Duties involve moving up to 10 pounds on a regular basis such as files, books, office equipment, etc.
• Employee may be required to have specific arm, hand and finger strength and dexterity specific to job requirements.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.