At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Full Time Contact Center Representative position at our Corporate Headquarters in Auburn Hills, MI.
Position Purpose:Â
Interact with members and process member requests and transactions. Process loan requests for members and work with centralized underwriting for a decision. Research and resolve member problems. Offer Credit Union products or services whenever appropriate.Â
Job Duties (include but not limited to):Â
- Interact with members via phone, e-mail, and other media as appropriate.Â
- Answer member questions concerning their accounts and Credit Union services. Â
- Open new accounts when appropriate.Â
- Accept and process loan applications; work with centralized underwriting for decisions on loan applications.Â
- Provide members with information necessary to make informed decisions regarding their financial transactions.Â
- Process a variety of member transactions such as check orders, balance information, fee disputes, etc.Â
Qualifications:Â
- High school graduate or equivalent; Associates's Degree preferredÂ
- 2 years financial institution experience, preferred.Â
Skills/Abilities:Â
- Strong typing abilities.Â
- Good verbal public relations skills.Â
- Communicate verbally and in writing.Â
- Able to operate calculator, word processor, and related computer
applications. - Well organized.Â
- Strong commitment to cross selling and over coming objections when
cross selling applicable products and services. - Maintain confidentiality of member data. Â
Benefits:Â
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability AvailableÂ
- Paid Tuition to $5000 per yearÂ
- Bereavement PayÂ
- Holiday pay at 8 hours per observed holidayÂ
- Free Financial Planning AssistanceÂ
- 401k up to 3% match and 5% Profit Share
EOE M/F/Disability/Veteran
EOE M/F/Disability/Veteran