This is a 1st shift position
Customer Service / Order Processor - Bilingual
Looking to hire a bilingual customer service representative and order processor. A distribution center mainly with the automotive industry.
The potential candidate will need to have the following qualifications:
Previous experience in customer service and order processing.
Follow instructions to get the job done well and in a timely manner.
Conscientious and focus in providing customers a satisfactory service.
Knowledge of MS Excel, MS Word, Internet Explorer and Microsoft Dynamics GP (Great Plains).
Able to type at a moderate speed.
Bilingual, English/Spanish helpful but not required.
Job description (but not limited to):
Assist customer with various questions from inventory availability on product to order placements.
Process orders in GP system received by fax, e-mail, or by phone.
Ensure that international customer orders are processed and shipped according to customer’s specifications.
Run inventory spread sheets to ensure sufficient levels of inventory available for time frame specified by suppliers.
Placement of purchase order with our suppliers for material low in inventory.
Receive material from suppliers, along with releasing back orders.
Create sales report and smart lists monthly.
Run invoicing daily and monthly statements.
Communicate with customer and supplier about new material questions and availability.
Set up new product in system as it becomes available.
Manage price files for retail.