Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling
merchandise; and correcting and reporting unsafe situations to facility management.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective
members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events;
completing and maintaining marketing recaps and other required documentation; making efforts to meet membership goals; and promoting the value
of Sam's Club products and services.
Provides member service by maintaining entrance and exit areas; reviewing member receipts; acknowledging the member and identifying member
needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's
products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with
payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting
members with transactions utilizing registers or self-checkout area; handling returns; zoning the area; arranging and organizing merchandise; and
assisting members with transporting items.
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area;
arranging and organizing merchandise; and identifying shrink and damages.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
