Job Details

Billing Clerk

• Answer incoming phone calls to accept customer payments and answers questions regarding billing/invoice details.
• Establish customers’ recurring billing based on services received according to service contract and sales order.
• Manage account balances to discover outstanding debts or other inconsistencies.
• Monitor past due accounts and suspend service for non-payment per company procedure.
• Process account suspensions for non-payment.
• Conduct outgoing phone calls to customers to request updated billing information as needed.
• Process final billing for account cancellations.
• Process billing adjustments after account upgrades or downgrades.
• Manually apply account credits to open monthly service invoice to maintain accurate account balances.
• Contact customers to update account details such as email addresses and payment methods.
• Assist accountant with special projects as needed.
• Serve as a backup to the receptionist.
• Other duties as assigned.

*Skills/Qualifications:

• Basic background in accounting, bookkeeping or finance preferred.
• Ability to work efficiently in a faced-paced environment.
• Professional and courteous phone etiquette.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Must be able to work well independently and in a team-oriented environment.
• Must handle confidential and sensitive matters with complete discretion.