This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property.
- Must be an ambassador of their resources and committed to the cleanliness of the property
- Must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings
- Must be able to work in a high pace environment without compromising attention to detail
- Must be able to effectively and efficiently coordinate daily housekeeping responsibilities
- Must have ability to work with housekeepers and effectively communicate the need for training opportunities to improve quality
- Must be able to interact with all resort staff members to insure channels of communication are maintained between departments
- Maintain grooming appearance and uniform as specified by department and company standards
- Must be able to walk/stand for extended periods of time
- Must show desire to constantly improve department and resort in general
- Must be punctual and have excellent attendance
- Must offer impeccable guest service
- Must be able to assist guests with any challenges to create a positive and memorable experience
- Must be knowledgeable of all in house events and resort activities so that the housekeeping department can be informed and prepared.
- Act as a leader and role model for all Crystal Mountain Resort & Spa staff
- Report all safety hazards and suspicious activity to office/dispatch
- Know and understand all safety procedures and expectations as well as know their role in any emergency events
- Adhere to strict department and resort attendance policies
- Attend all required meetings
Competencies:
- Minimum 2 years of prior housekeeping experience strongly preferred.
- Knowledge in property management system SMS is desirable.
- Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
- The ability to work well with a team as well as work individually without constant supervision
- Ability to multi-task in a very high paced environment
- Ability to read, speak, understand, and write clearly to document inspections
- Must be flexible with changes in work environment
- Ability to work a flexible schedule as well as weekends and holidays
- Ability to remain calm and professional at all times
- Ability to work under varying weather conditions
- Ability to make quick decisions and possess good judgment
Education:
- High school diploma, GED, or equivalent work experience required
- 2 years in the hospitality industry/ housekeeping field preferred
Physical & Other Requirements:
- Must be able to bend, squat, climb, lift up to 30 lbs, push and pull
- Ability to walk for the duration of one’s work shift, up to 8 hours in a row
- Insurable and safe driving record.
- A Criminal Background Check is required for this position.
Non-smoking candidates preferred.
