Requisition: 47792
Title: Quality Assurance Manager
Job Category: Operations Management
Line of Business: Workforce Services
Branding: ResCare
About this Career Opportunity:
Oversees the quality assurance activities of the program and supervises any quality assurance analysts. Monitors the development and implementation of the Quality Program and assists with the development of future refinement of the program's standard operating procedures. Identifies strategies to improve program monitoring activities, Conducts quality assurance reviews under the contract; generates reports and implements corrective actions. Provides technical assistance to external customer monitoring, external audits or internal reviews regarding project compliance.
- Manage Quality Assurance and Quality Control operations including planning, implementing, monitoring and reporting functions.
- Conduct audits to ensure corporate and contractual quality objectives are met.
- Manage an effective quality assurance and quality control program that monitors and proactively resolves issues.
- Manage internal and external customer expectations related to quality management and effectively communicate corporate quality standards across the project.
- Support and improve the Quality Program and provide the leadership and direction to enhance accepted standards of quality practices, continuous improvement and ethical considerations.
- Develop and refine standard operating procedures related to quality assurance, quality control, and monitoring compliance with contractual agreements.
- Ensure that the Policies and Procedures Manual and Knowledge Management System are updated as policies and procedures change.
- Other duties as assigned
Position Requirements
- Bachelor's degree from an accredited college/university in social science-related field or equivalent relevant field
- Minimum 3 years' experience in Quality Management
- Project management experience
- Knowledge of the principles, practices, methods and techniques of Quality management.
- Excellent verbal and written communication skills.
- Ability to design and deliver presentations and programs.
- 3 years' experience conducting quality assurance and continuous improvement activities, including conducting audits and developing quality improvement action plans.
- Demonstrated customer service skills.
Additional Information
Benefits
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
About Workforce Services
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Manager.
About this Line of Business
ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.
With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.
Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
2470 COLLINGWOOD ST, DETROIT, MI 48206-1500 USA
Res-Care, Inc., dba BrightSpring Health Services (“ResCareâ€), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
