Job Details

• Provide break fix and troubleshooting service for the site
• Provide in-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers, scanners, site floor devices in the sites.
• Execute incident, problem and change management processes using the designated tracking tool.
• Local responsibility for Asset management and consumption tracking, keeping asset database in line with actual.
• Manage local applications including break fix, housekeeping and system administration as appropriate.
• Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the sites.

Required Skills:

• 3+ years in a desktop support role
• Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur.
• Participate in on call duty as required in the local site.
• Support local project implementations when they occur.
• Ensure conformance and adherence to working procedures and audit standards