Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
The Electric Dispatch and Scheduling Department is responsible for the Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids. Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.
Job Description/Responsibilities
We are currently looking for an Electric Distribution Dispatcher Trainee located in Saginaw, Michigan. Responsibilities include:
•Rotating shifts to maintain a 16-hour/5 day a week operation, as well as overtime assignments are required.
•Storm restoration response within 60 minutes will require a 24-hour operation and shifts will be adjusted to accommodate that requirement.
•During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner.
•The primary role of a Dispatcher Trainee is to satisfy Dispatcher training and qualification requirements.
•During the first 6-12 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher Trainee role.
•During this time period, you may be asked to travel for required training.
•This position requires you to obtain your Switching and Tagging certification during your 6-12 months of training.
Electric Dispatcher responsibilities include, but are not limited to:
•Short-cycle scheduling to make and meet customer commitments.
•Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc.
•Prepare, approve and administer switching orders.
•Assist in training of co-workers as well as support employees from other work groups.
Due to the training involved in getting a new employee fully functional in the Dispatcher role, upon accepting this position, you will be ineligible to apply for another internal job posting outside the Dispatch job family during the first thirty months.
Requirements/Qualifications
•One or more years of applicable technical experience OR extensive business or other applicable non-technical experience.
•A two-year Associate degree in a scientific, technical, or business field OR 48 scientific, technical, or business credit hours as measured on a semester basis OR a Bachelor's degree.
•The 48 credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools or military programs.
•Less than the 48 scientific, technical, or business credit hours or Bachelor's degree may be acceptable if accompanied by extensive equivalent work or military experience in positions that demonstrate required abilities and performance.
•An understanding of basic electricity and the ability to analyze and interpret complex prints.
•As a requirement for this position, you must be willing to obtain your Switching and Tagging certification during your initial 6 months of training.
The following experience / skills may set you apart from others:
•Advanced Microsoft office experience.
•Knowledge of the union working agreement.
•Knowledge of SAP, CAD and the ability to learn new software quickly.
Essential Functions
•Continuously monitor multiple systems and applications for emergencies, public safety concerns, and customer demand work.
•Dispatch emergency work including outage restoration for electric.
•Perform work load management.
•Review customer committed work.
•Resolve field employee issues and questions.
•Call customers for commitment work.
•Reschedule orders.
•Perform employee call outs.
•Create damage notifications.
•Provide reporting.
•Complete short-cycle scheduling to make and meet customer commitments.
•Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc. Prepare, analyze/approve, and issue switching orders.
•Understand basic electricity or gas fundamentals and analyze and interpret complex prints.
•Understand and follow Company-established procedures for safety, work methods, and dispatching.
•Assist in training of coworkers as well as support employees from other work groups.
•Talk on the phone or radio; use a computer and manage multiple applications for up to 8 hours or more per day; follow and provide written and oral work instructions; type, write and take notes; be able to use standard office equipment; be able to multitask (work on multiple tasks at once); communicate clearly with... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
