Role: Workplace Ambassador
Location: 130 South First St, Ann Arbor, MI, 48104
Full Time
Req Id: 20620
Responsibilities include but are not limited to:
Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.
• Greet visitors, answer phones, and direct calls appropriately
• Be well spoken, clear and patient with all interactions
• Remain calm and professional in stressful situations
• Follow documented procedures and other duties as mutually agreed
• Enforce and handle security compliance standards regarding visitor’s badges
• Coordinate conference room reservations and room preparation
• Maintain conference room standards as designated
• Help resolve employee and customer concerns/issues
• Lift large bundles of mail and make mail deliveries
• Handle time-sensitive and confidential material
• Perform duties and special requests as assigned by management and client
• Participate in cross-training and be flexible to perform varying roles whenever necessary
• Balance workload; provide guidance and direction to team
• Serve as focal point for communication with customer and company personnel
• Ensure operating and quality standards are met based on service objectives
• Maintain accuracy of required reports, logs and measurements
• Ensure the highest levels of customer care
• Ensure adherence to business guidelines, safety & security procedures
• Support financial results by minimizing site waste and rework
• Dressing in professional attire
• Perform other tasks as assigned
Required Qualifications:
• High School diploma or equivalent (GED) required
• Minimum of 1 year customer service related experience required
• Computer proficiency in email environments, MS Office, Outlook
• Strong organizational and administrative skills required
• Ability to communicate both verbally and written with customers and client personnel
• Experience coordinating and designating work to employees
• Ability to excel in a fast-paced, multi-tasking, team environment
• Ability to effectively work independently and in a team environment
• Ability to adhere and administer companies policies and procedures
• Creative thinker
• Outstanding work ethic
• Target-driven
• Enthusiastic and passionate
• Sitting for long periods of time
• Ability to meet attendance policy
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
