Enterprise Payment Investigation Associate
The EPI Associate uses analytical skills to independently research, process and resolve deposit related customer disputes and adjust deposit related transaction processing errors.
Position Competencies
Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.
Successful incumbents also are proficient with using the following area systems and applications: COLD, Hogan, PEGA, CheckVision, AIL, Trips, Exceptions/Incoming Returns, Outgoing and ANS, SQN, MyResearch, PEP+, Claims Manager, FDR, PIX2, Spectrum and MoneyNet
Position Responsibilities:
•Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations.
•Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations.
•Responsible for individual workload and contributing to resolution of team workload.
•Escalates more complex cases to a specialist or manager in a timely manner.
•Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers.
•Meets all departmental deadlines, service level agreements, and KPM's.
•Demonstrates transformation behaviors and contributes to the overall good of the team/department.
•High school diploma or equivalent (GED)
•3 years of operations experience or financial services expereince
•1 year customer service experience in a telephone and face-to-face environment
•1 year of experience working with Microsoft Office Products (Outlook, Word and Excel)Livonia Operations Center10:00 am - 6:30 pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
