COMPANY: FedEx Logistics
JOB TITLE: US Brokerage Manager
JOB REQUISITION NUMBER: RC218686
TIME TYPE: Full Time
JOB TYPE: Regular
PRIMARY JOB POSTING LOCATION:
11101 Metro Airport Center Dr
Romulus, Michigan 48174
United States
POSTING DATE: 2019-12-09
JOB POSTING END DATE: 2020-01-06 To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers. * Responsible for the effective management of all direct expenses related to the positions area of control * Ensure service quality as define by established KPIs and SQIs for area of responsibility * Responsible for one or multiple locations * Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports. * Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers * Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction * Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served * Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support * Establishes team as well as individual goals on quality and productivity * Controls movement and activities to instill a service-conscious attitude, and minimize service failures * Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to * Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures * Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines * Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
KSA's * 4-Year degree preferred/ equivalent in business * Five (5) years experience in the field/ industry required. * 1 year in a leadership role required. * CCS and/or Brokers license preferred. * Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) * Strong basic management, human relations and communication (written and verbal) skills. * General knowledge of safety awareness within an operational division * Organizational Skills * Inter-personal skills * Problem solving Skills * Handle high volume of work * Handle time sensitive work * Detail oriented * Performs other or additional duties as assigned Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about \\"Equal Employment Opportunity is the Law.\\" FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Employer's Job# POSTING-3-201260-en-us
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