Client Success Account Manager, Public Safety
The (CSAM) functions within the Client Success Team as the primary coordinator of the client’s technical solution stability and satisfaction for closed projects. The CSAM is assigned to an account once the Project Manager (PM) has received final project acceptance signoff from the client; although may be introduced and begin engaging the account once the “go-live” milestone has been achieved. In addition to overseeing the ongoing technical health of the assigned account base, each CSAM will be responsible for building strong partner relationships with technical and operations managers, and key end-users.
Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.
Location
Troy, Michigan
Travel
up to 25%
Responsibilities
•Proactively work to ensure client’s account is stable and the client is satisfied with Tyler’s Public Safety products and services
•Develop client support plans to resolve issues that go beyond first contact resolution
•Develop and conclude software upgrade plans working in conjunction with clients through installation, testing and go-live
•Assist in follow-up items discovered during onsite visits by Executive Sponsor and/or Client Executive
•Participate in regularly scheduled and ad-hoc account management meetings
•Participate and/or lead on-site visits / meetings with assigned clients. Up to 25% travel is required.
•Participate in departmental meetings regarding departmental status, procedures, action items, and goals
•Maintain solution/technical knowledge relating to the New World Public Safety product and service offerings
Qualifications
•Previous work experience in a public safety role is required (police, fire, dispatch)
•Ability to travel nationwide up to 25%
•Dedication to providing timely and effective service to the client base
•Ability to communicate technical and non-technical concepts effectively to a range of audiences including technical, administrative and executive
•Ability to work professionally in a distributed team environment
•Embracing of innovative changes to exisiting processes and procedures
Requisition Number:8019068-1
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
