Employment & Training Designs, Inc., a Michigan Works! Agency, is currently seeking a full-time energetic and professional Intake Specialist for our Port Huron office. This position will complete the registration process for youth ages 16-24, and provide office support and superior customer service for our participants in the Workforce Innovation and Opportunity Act (WIOA) Young Professionals Program.
If you enjoy helping others and want to be part of a growing company that offers an excellent benefits package, then please submit your resume and cover letter today.
TO APPLY, PLEASE SUBMIT YOUR RESUME AND COVER LETTER TO: careers@etdinc.com
Employment & Training Designs, Inc. offers a competitive and comprehensive benefits package, including a top-notch health insurance plan, cafeteria-style benefits plan with generous employer contribution, two dental insurance options, life insurance, disability insurance, AFLAC, 401(k) with company match, 11 paid holidays, and ample Paid Time Off (you even get to take a day off to celebrate your birthday each year!)
GENERAL SUMMARY
Provide administrative support to the WIOA Youth program staff and customers for assigned office(s). Provide back-up assistance/coverage when other staff are off-site or out of the office. Assist Career Development Facilitators with participant registration.
SPECIFIC RESPONSIBILITIES
- Assist with intake/registration process and paperwork
- Perform intake assessments and complete paperwork for potential participants
- Perform follow-up duties for participants after subsidized/unsubsidized placement, ITA start, etc. in order to help identify participant needs and barriers and turn them over to a Career development Facilitator
- Provide paraprofessional services to youth as needed
- Provide administrative support for the WIOA Youth Program
- Perform outreach support duties including handling referrals and job seeker survey’s and documenting outcomes
- Create and maintain email contact grouping and forward job leads, resources, etc. to participants in group
- Participate in program recruitment as needed
- Assist Career Development Facilitators in maintaining regular contact with participants
- Maintain accurate and timely case notes of youth contact and progress; case noting all interactions and attempted contact with participants
- Conduct follow-up phone calls
- Teach office/work-based learning skills classes to youth
- Create and revise documents for program as needed
- Collect, organize, and file documents
- Perform data entry
- Develop and maintain knowledge of program enrollment requirements and processes
- Assist Placement Specialists with picking up/dropping off PWE time sheets, performing worksite monitoring, logging Placement-related information into WBD report, and other placement-related duties as needed
- Provide seasonal assistance to Placement Specialists during the Spring/Summertime for annual Foster Care Summer Youth Employment Program (FCSYEP) such as picking up time sheets, keying in foster youth files, etc.
- All other duties as assigned
EDUCATION & EXPERIENCE QUALIFICATIONS
- High School Diploma or GED required
- General office experience required
- Experience with federally funded programs and/or at-risk youth preferred
KNOWLEDGE & SKILLS REQUIRED
- Ability to type/enter data with speed and accuracy
- Must be proficient in Microsoft Office
- Ability to communicate with the general public, including operating a telephone
- Must be organized, flexible, and able to multi-task
- Driving between offices may be required; must possess a valid driver license and automobile insurance
PHYSICAL REQUIREMENTS
- Ability to communicate with the general public
- Ability to operate a computer and telephone
- Ability to drive
Supported by The Talent Investment Agency, State of Michigan and other federal, state and county funding. • A proud partner of the American Job Center Network. • Federal Contractor. Equal Opportunity Employer & Programs – Minorities/Women/Disabled/Veterans.
Reasonable accommodations will be made upon request.
