POSITION SUMMARY
The System Administrator I is generally responsible for maintaining servers, applications, workstations, and system security in a high availability state in the production environment. Analysis, design, documentation, and testing of system functionality are also required.
ESSENTIAL FUNCTIONS
General System Responsibilities
• Perform administration functions and maintenance of systems and networks, providing adherence to system functionality specifications.
• Perform or assist in analyzing, researching, troubleshooting, and diagnosing system problems as compared to system design and functional requirements. Correct identified issues.
• Monitor and manage system resources.
• Maintain system documentation and logs.
• Maintain knowledge of current and future industry trends.
• Adhere to formal processes, industry standards, and total quality practices in all activities. Ensure compliance with regulatory requirements, best practices, policies, and procedures.
Security/End User Support
• Protect the business from and educate staff on areas of non-compliance and security concerns by developing, implementing, and maintaining information security strategy, policy, and standards and guidelines throughout the organization.
• Consulting with end-users and department teams as required providing problem resolution. Assists in determining appropriate hardware, software and system functionality to meet business needs.
• Access/Authorization request processing.
Other duties as assigned.
MORE ABOUT THE ROLE
Education and Experience
• Bachelor’s Degree (or equivalent work experience with 2+ years of experience in IT)
• Strong knowledge of IT infrastructure (Client server, Network and operating systems).
• Experience working with vendors.
• Demonstrated project management skills, particularly scope management, risk management and issue resolution.
System Qualifications
• Windows Server and Active Directory, Microsoft Exchange, Citrix or Terminal Server, VMware, Secure Remote Access, Antivirus, Backup solutions, SQL, Basic Network troubleshooting.
Other Desired Skills
• VoIP experience, Data Center management and best practice, Cisco networking hardware, SAN Storage, IBM/HP server hardware, IIS, Load balancing best practices, Quest Software (vRanger, Archive Manager etc.)
