Registrar Req #: 30120302 Category: Business Ops Facility: Beaumont Hospital Troy Department: Patient Registration East ACC Schedule: Casual/Contingent Shift: Rotating Job Details:
GENERAL SUMMARY:
Assists physicians and or patients w/scheduling outpatient visits in a thorough scheduling and registration process that ensures maximum patient satisfaction; optimizes the use of staff and facilities; complies with clinical, legal, and regulatory protocols. Also serves as receptionist and telephone triage. Responsible to manage a smooth operating clerical area. Responsible for assigned work queues to comply with 3rd party payer requests. Reviews individual payer and collects the right amount of co-pays and reconcile the account.
ESSENTIAL DUTIES:
•Demonstrate customer service excellence.
•Describe and direct patients to appropriate services.
•Knowledgeable about all Integrative Medicine programs and register and schedule patients appropriately.
•Follow corporate registration guidelines in EPIC.
•Schedule patients via established protocols and appropriately indicate visit types.
•Assign parent HAR encounter for visits. Reschedule appointments as indicated.
•Ability to schedule patients with multidisciplinary appointments.
•Confirming with patient: location, cost, billing restrictions, cancellation policy.
•Processing payments for services rendered.
•Balancing working fund/petty cash and counterpoint drawer at end of shift.
•Assisting patients when ordering supplements or assisting in other recommendations from medical staff.
•Maintaining a clean, professional and compliant work environment.
STANDARD QUALIFICATIONS:
•Education / Training: Minimum high school diploma, some college ideal. Strong typing skills. Knowledge of EPIC and Counterpoint preferred.
•Work Experience: Ideally, experience in a similar role in a hospital setting.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
