The Intermediate Application and Infrastructure Specialist provides technical and project support for plant IT applications, LAN equipment infrastructure, and daily activities for the IT Complex. The Specialist will provide Level 1 support of corporate IT sponsored applications, change management processes, incident management, and problem resolution while meeting the objectives of the manufacturing environment and minimizing lost production due to IT related issues. This includes a functional knowledge of all plant IT supported applications, the ability to troubleshoot IT related system and LAN related issues, and manage and/or configure application and application access for end-user support.
Basic Qualifications:
•Bachelor’s degree
•Minimum 1 year of application support experience, including troubleshooting / root cause analysis
•Excellent problem solving and communication skills both oral and written
•Ability to hold themselves and others accountable in restoring services and reducing incidents
•Strong knowledge of requirements gathering techniques
•Self-starter with the ability to quickly learn complex business problems
•Knowledge of Windows systems and architectures, LAN networks, and servers
•Able to collaborate in a team environment
Preferred Qualifications:
•Ability to interact with business partners to understand and implement information technology based solutions
•Ability to manage multiple projects concurrently
•Demonstrated leadership ability
•Experience with Linux
•Experience with SQL
•Experience with Web technology (HTML, XML, PHP, etc.)
•Experience with an object oriented programming language (Java, C#, etc.)
•Experience with Windows automation languages (Powershell, VBscript, WMI, etc.)
•Experience in a Manufacturing environment
•Knowledge of ITIL change management systems and processes
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
