Job Details

Position Title
Technical Account Manager

Locations
    112 South Main Street, Ann Arbor, Michigan 48104
      or
    59-60 Thames Street, Windsor, Berkshire, UK    

Work Status: Full time, permanent

Overview This is an excellent opportunity to join an exciting software company that is rapidly growing.  Lakeside Software is looking for talented individuals to join our technical account management team and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations.

Position Description You will join a dedicated team of technical account managers.  With a primary focus on a select group of named accounts you will be responsible for providing technical customer management, assistance and use-case generation around the Lakeside SysTrack product suite.  As part of that team, you will work directly with our customers and partners to resolve issues, develop and maintain excellent customer relationships.

You will be the single point of contact between customer teams and Lakeside where you will have the opportunity to be a part of the SysTrack product development process using customer focused use-case data analytics.  You will be an advocate of SysTrack within these high profile customers while finding innovative use-cases for new customers by contributing technical use-case whitepapers to Lakeside Software’s library of published technical material.  You will also be an advocate for your assigned customer accounts within Lakeside, representing the needs of these high-value customers to various departments and functions within our organization.

Depending upon your location some travel may be required.