We are looking for our next sales leader superstar to help run our business. The Assistant manager has shift duty responsibilities, trains sales associates, responsible for maintaining the cleanliness and presentation expectations for the store, and the overall customer experience. The assistant manager interacts with our customers, helps them find the right shoe for their needs, helps them find the right size, encourages them to buy other shoes or accessories, and ultimately give the customers the best experience possible and teaches others to do the same. We are looking for someone wants a management position with a company that promotes from within, not afraid of some work, loves interacting with the general public, teaching others, leads by example and of course loves shoes!
The Assistant Manager works hand-in-hand with the sales team with additional responsibilities of maintaining the operations of the business. As the assistant manager is the manager on duty in the absence of the Store Manager, he/she will need to be skilled in sales techniques, conflict resolution, leading a team, effective communication, and active interaction with the customers and staff.
This is a keyholder position and reports to the Store Manager, but also reports indirectly to the MIT and Marketing Sales Director.
Key Responsibilities:
- Responsible for the shift managerial duties, which include maintaining a safe and customer friendly environment.
- Willing to maintain an open flexibility for additional hours when others report off.
- Assign and hold accountable the tasks and demeanor of the sales associates who work on the shift.
- Communicate with the next shift manager/store manager on task status at the end of shift.
- Maintain the security of the keys and the store by unlocking and locking for operation and security.
- Make bank deposits when it is part of the shift task.
- Develop strategies with the Store management team toward meeting sales goals.
- Responsible for communicating the sales goals and the breakdown of the goals for the individuals on the team.
- Assist in recruiting, selection, and training of the store team.
- Training operations and sales techniques to the sales team.
- Responsible for the sales floor, bathroom, and backroom being clean, organized, and updated with the sales and marketing planograms as required.
- Develop knowledge of the products in the store and assisting the sales associates to learn them, as well
- Responsible for freight and securing product, which includes proper inventory control and product placement in the store.
- Maintain the execution of the company policies and procedures as the manager on duty.
- Communicate with the store manager concerning matters which may require discipline or guidance in handling situations as they arise.
- Assist with the coaching and discipline of store team members, as appropriate.
- Able to properly handle confidential and sensitive information.
- Participate in precautionary security measures to protect Company assets.
- Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.
- Computer skills are required for using technology in the store for the register, reviewing and completing tasks, inventory and pricing processes, accessing your schedule, requesting time off, just to name a few.
- All other duties as requested by the Store Manager, MIT or Marketing Sales Director.
Minimum Qualifications:
- Must be 18 years of age or older.
- Excellent customer service.
- Possesses a strong work ethic, be trustworthy and a sense of responsibility.
- Strong communication and interpersonal skills.
- 2-3 years of successful retail sales experience.
- At least 1 year of management experience.
- Open availability for scheduling adjustments.
- Excellent problem solving and critical thinking skills.
- Ability to learn and share appropriate knowledge with others.
- Maintain confidential and sensitive information.
- Able to maintain a professional demeanor.
- Must be able to stand and walk for long periods of time.
- Ability to lift 25-50 pounds
Compensation and Benefits:
- Competitive hourly pay with potential bonus opportunities
- Paid vacation and PTO
- 401(k) with company match
- Eligible for Medical package options
- Eligible for Dental & Vision Health Insurance plans
- Generous Employee Discount
