Customer Service Representative
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This position's work schedule involves occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Depending on location, this position could require extended periods of standing.
Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.
Responsibilities
Marketing Activities:
* Execute the proactive marketing activities for the attraction, retention and expansion of customers.
* Complete assigned Daily Planning activities.
* Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
* Provide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
* Support Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs.
* Actively participate in Marketing Activity meetings and offer creative ideas.
* Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
* Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
* Impact the revenue growth of the Banking Center.
* Other duties as assigned.
Operational Risk:
* Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.
* Ensure compliance and completion of necessary compliance related training.
* Adhere to all Banking Center Risk Assessment and Compliance standards.
* Control losses by following policies and procedures.
* Subject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks.
* Other duties as assigned.
Customer Experience:
* Able to assess needs and add value to customers and prospects.
* Introduce and refer customers to the Platform through routine interactions.
* Perform routine customer requests.
* Resolve basic customer complaints.
* Maintain positive customer relationships.
* Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
* Other duties as assigned.
Partnership:
* Engage in activities that support Collaboration partnerships, partner engagement and relationships.
* Impact the efforts that support Banking Center Collaboration.
* Refer opportunities to the platform for further analysis in support of partner engagement.
* Other duties as assigned.
Relocation
No relocation assistance is provided for this position.
Travel
Travel is not required of this position.
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
