Position:- CA Service Desk Analyst
Location:- Pontiac, MI
Contract :- 12 months
Rate: $ 30/hr on W2 - no benefits will be provided on billable hrs
Description : Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.
Environment : CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat.
