Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Implementation of a Lean Operating System is a cornerstone of business strategy. Becoming a Lean Coach represents a challenging career enhancing opportunity. Lean Coach candidates will have an in-depth understanding of lean, with evidence of application to develop the skills, knowledge, experience, and expertise of their business partners to achieve breakthrough level improvement in Safety, Quality Cost, Delivery and Morale. Lean Coaches train, facilitate, and coach activities with their business partners utilizing the CE Way Lean Operating system culture and processes. They will work with local and business unit leadership to develop and execute plans for integration of standard tools in their daily business, execution of projects, and coaching problem solving.
Job Description/Responsibilities
The Lean Coach will:
•Attend CE Lean Office training classes to achieve a high degree of knowledge and skills application in lean and six sigma methodologies
•Provide assistance and be a resource to functional departments and business units in identifying, planning, implementing and sustaining continuous Improvement efforts
•Work with finance and other members of the organization in assessing, tracking and reporting the financial benefit of initiative
•Actively lead teams and provide individual contributions in problem solving efforts on selected projects to reduce defects, improve customer satisfaction, reduce cost and improve cycle time, scrap, rework, etc.
•Provide management with status updates, feedback, and appropriate work plans
•Lead, engage and assist with business plan deployment, to prioritize continuous improvement initiatives
•Facilitate process mapping and process engineering work with business units
•Ensure voice of the customer processes are designed into all business solutions
Requirements/Qualifications
•Bachelor degree in business or technical discipline
•Five (5) years or more work experience
•Exposure and experience to lean / six-sigma methodologies and toolsOverview
The Quality Analyst Job Family is utilized in the Customer Experience Rates/Regulatory and Quality Department to provide consulting services to all organizations of the Company. Typically employees in this job family are required to possess or be willing to acquire specific certifications, including but not limited to, Potential Failure Modes Analysis, Lean Six Sigma Green Belt and Black Belt certifications, Project Management, Process Control Plans and Change Management.
Nature of Work
The essence of the work that is performed in the Quality Analyst Job Family is to analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements. Also responsible for delivering significant results in Company Breakthrough Objectives in a matrix structure. For some jobs in this family, professional certification or licensing may be required.
Essential Functions
Analyze data, policies, and procedures to evaluate and improve the quality of customer systems. Includes the gathering of benchmark information, analysis of results and recommending process improvements. Plan and conduct work requiring judgment in the independent evaluation, selection, and substantial adaptation and modification of standard techniques, procedures and criteria; and be able to devise new approaches to problems encountered. Provide key organizations and departments with actionable data that can be used to drive problem solving, process improvement, and prioritization.Drive end-end process improvement and control based on customer feedback.
Duties and who this individual reports to will fluctuate between projects. Individual possesses the skills to lead, problem solve, and work well in a team environment. Individual should exemplify safe work practices and follow the company's compliance standards. Lead and/or assist with quality projects to include the analysis and measurement of current business processes and developing sustainable, repeatable and quantifiable business process improvements.... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
