Position Title
Sr. Cash Ops Systems & Process Specialist
Location
Headquarters-Troy, MI
Job Summary
Flagstar Bank is seeking to fill a key position at the bank to meet with Servicing managers and executives to understand and design new solutions to the multi-million dollar process of paying Default Vendor invoices and the efficient management of Corporate Advances in the Servicing System. This position requires in-depth knowledge and experience associated with invoicing and corporate advances. This position is empowered to make independent decisions working with internal leadership and outside contractors in the upgrading of work processes and related Servicing Systems. This position is required to develop reports and dashboards as well as to ensure that Flagstar is in compliance with the regulations of our Investors and Regulators. This position reports to the Manager of Invoice Management & Corporate Advance Governance in the Performing Servicing Division. Candidates must have outstanding accounting/mathematical skills as well as advanced report development skills to independently contribute to the enhancements of the Servicing Systems and related work flow controls.
Job Responsibilities:
* 50% of time: Work with cross-functional teams to identify work process deficiencies and system requirements to effectively design and implement solutions to reducing/eliminating avoidable losses related to invoicing and corporate advances. Create SOWs to engage the assistance of outside contractors as needed. Oversee all work performed by outside contractors to ensure the satisfactory completion of the SOW within budget and time frames. Conduct weekly/monthly meetings to present system/work flow changes and future enhancements to senior management.
* 30% of time: Develop reports and dashboards on key performance/loss indicators and distribute those reports to affected Business Units. Meet with Servicing Leaders on a weekly/monthly basis to monitor the progress in the areas needing improvement.
* 10% of time: Assertively and independently complete all ad hoc assignments relating to invoicing/corporate advances. Assignments must be completed within identified time frames and acceptable to senior management standards.
* 10 % of time: Fulfill internal and external audit requests relating to all functions within the Invoice Management & Corporate Advance Governance Unit. Create and revise procedures accordingly.
Job Requirements:
* Bachelors Degree in Finance, Accounting, Business, or related Required
* Experience with MSP Servicing Package & Black Knight LoanSphere Invoice Management preferred
* 3-5 years of mortgage servicing experience, with 1 or more years in Loss Mitigation or Servicing Advance Monitoring
* Advanced Microsoft Excel skills including knowledge of pivot tables, macros, and formulas etc. Must test to appropriate levels in Microsoft Excel.
* Experience managing and coordinating high impact/priority projects/assignments.
* Strong accounting and math skills.
* Experience creating project plans, detailed analysis and summary reports.
* Must possess the knowledge and experience to communicate effectively with all internal and external partners.
* Ability to work in a fast paced environment and perceive issues, solve problems and understand how this area fits into the overall mission of the bank.
* Ability to organize, prioritize and manage a workload for optimum efficiency. Workflow can fluctuate and multi-tasking will be necessary.
* Temporary local travel may be required should a Business Continuity event occur.
* The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
Internal Use Only: Band G
