Overview
Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
PCG Education™ is currently seeking a Client Service Associate to provide guidance, monitoring, and support for the technical implementation for new clients for our Midwest clients. This position will focus on our EdPlan™ initiatives which provide a platform for State Departments and school districts to manage the process for special populations including special education, gifted, 504, and English language learners. The Implementation Specialist should be a self-starter who can quickly learn our web-based technologies and lead clients through the implementation, training process, and provider user support.
The focus of the role is to implement and manage technology applications to improve performance and efficiency, and to optimize the clients' capabilities around student success planning. The candidate must be able to work with complex data sets, in addition to being results oriented, a creative problem solver, and able to work independently while also integrating well within a team environment. The Business Operations Analyst works in a deadline-oriented, fast-paced environment as part of a professional, client focused team consisting of consulting and operations staff. The teams' goal is to provide superior service to public K-12 school districts in the area of School-Based Academic Case Management. This position revolves around technology and data integration.
Responsibilities
* Gather, define, and drive business requirements development
* Manage and maintain system documentation related to system requirements, change requests, etc.
* Collaborate with system developers, clients, and user focus groups to ensure strong communication and feedback loops to inform continual system improvement
* Identifies and creates systems that lead to efficiencies and improvements in state and district level education data collection, integration and reporting;
* Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and related services supported by the regional team
* Develops, streamlines, and actively participates in user assurance testing procedures in areas of assigned focus and responsibility
* Contributes to the firm's knowledge of the competitive environment, market opportunities, and industry trends and plays and active role in creating new markets and opportunities in the immediate region
* Support aspects of the business cycle, including system demonstrations, proposals and implementations
Qualifications
* Ability to manage and manipulate large data sets for import and export
* Excellent organizational, oral presentation and written communication skills; including the ability to listen, question and communicate effectively
* A relentless commitment to contributing to a team culture that is focused on exceptional client service, high quality products, effective communication, and collaboration
* Ability to work effectively in both independent and diverse multi-task team environments
* Ability to recognize issues, provide solutions, and drive positive change
* Proficiency in MS Office products, including PowerPoint, Access, Excel, Word and other databases
Required Experience:
* Prior work experience (2 or more years) gathering, defining, and articulating business requirements
* Bachelor's Degree required (business, education or technical degrees are preferred)
* Working knowledge and relationships in K-12 public education schools districts is a plus
* Overtime and travel are occasionally required depending upon client and team needs
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