Job Description
Seeking a IT Helpdesk Technician whose primary responsibility will be answering help desk calls to troubleshoot PC hardware, software and peripheral issues. This position also requires someone who has the desire to learn and can adjust to a dynamic work environment.
Essential Duties will include, but not limited to:
- Answer daily help desk calls and troubleshoot customer issues
- Perform tech bench work including new PC setups and repairs at office or onsite at client’s location
- Assist in monitoring ticket queues
- Adhere to help desk procedures
- Participate in client projects and deliverables
- Participate in Tier 1 on-call rotation
Qualifications include but may not be limited to:
- Minimum 1 year directly related tech support experience
- PC Hardware, Peripherals & Diagnostics
- Demonstrate strong written and verbal communication skills
- Microsoft Windows 7, 8, 10
- Microsoft Office 2010/2013/2016
- Basic LAN/WAN knowledge
- CompTIA certifications (A+, Network+) is a plus
Job Type: Full-time
