VICE PRESIDENT OF PROFESSIONAL SERVICES (GRAND RAPIDS, MI)
OST (www.ostusa.com), an award-winning, regional, integrated and cross-functional business technology consulting firm whose number one mantra is to honor our employees and their families is looking to fill a newly-created role of Vice President of Professional Services to drive revenue and profit growth. We are shaping the next phase of our growth to become a $100M/year services business; If you are energized by unleashing amazing talent to create growth in an entrepreneurial fashion across multiple geographies, then this could be the perfect opportunity for you!
The technology and business consulting industry are moving faster than ever, and in this role, you will survey the landscape and leverage our market-leading capabilities to drive healthy, cross-functional services growth. You will serve as a key leader on the Executive team, reporting directly to the President and CEO, bringing strategic thinking with credibility and confidence to drive action through others. Leadership skills are paramountyou will be a consensus-builder, a visionary who can translate vision into strategies, a person who is eager to leverage your own unique skills and capabilities to drive others success.
You will have overall responsibility for professional services delivery and operations across the enterpriseincluding P&L responsibility for our key service teams, currently dispersed across three geographiesto meet or exceed organizational goals. You want to be part of something special and love being surrounded by other smart, driven people who are adventurous and who have your back. You will be committed to instilling positive trust, passion, belief and loyalty and your leadership results will demonstrate success.
Our ideal candidate will be a leader who has achieved great success in a large business consulting services firm and who are energized by transforming a business poised for exponential growth someone who has been in a position to have this kind of impact before and would like to do it again.
ESSENTIAL RESPONSIBILITIES
As a key leader on the Executive team, engage openly in strategic discussions to brainstorm, collaborate, debate, solve and execute in a manner that drives success and growth.
Leverage prior experience to inform advancements of our strategies.
Translate organizational vision and goals into executable strategies with the PSO leaders.
Provide organizational communication of key goals, strategies, and efforts in a way that drives clarity and momentum.
Engage with key clients to drive new sales opportunities and solution cross-selling.
Model and teach the OST Way.
Collaborate with the sales teams to creatively approach solution development and innovation.
Establish new service models and solutions to maximize our success.
Act as a point of escalation for issues with project definition, execution, and/or follow-up on client projects as needed.
Analyze the results of our surveys and data (financial, employee satisfaction and customer satisfaction) and take prompt, corrective action where needed.
Set strategy that aligns with the company vision, and to the success of the individuals that make up our PSO teams.
Develop and mentor next generation leaders.
Engage with key clients and sales teams to drive effective account planning and execution for growth.
Be entrepreneurialinnovative and not afraid to make quick decisionstry thingsmake mistakesadjust and winand have fun along the way!
Inform and create strategies, structures and effective collaboration across the organization to evolve our legacy mindset.
REQUIRED SKILLS AND EXPERIENCE
5-10 years of Executive leadership experience in mid- to large-size business consulting firm.
Ability to understand the nuances associated with operating a multi-geo consulting business.
History of building loyal teams as a foundation for organizational success...
