Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
This position is within the Electric Distribution Customer & Service Infrastructure group for Low Voltage Distribution (LVD). This group is responsible for the planning responsibilities for the electric distribution facilities. This position includes both office and field responsibilities for the performance of the electric distribution circuits. This encompasses electric planning, project management, reliability programs, customer concern resolution, and storm restoration responsibilities.
Job Description/Responsibilities
The type of work performed would be of a complex level of tasks of a technical/scientific nature, without direct supervision, as well as responding to complex customer inquiries (in person or via phone). The Circuit Engineer's responsibilities are comprised of three main areas: 1) Customer Advocacy 2) System Planning and System Performance solutions, and 3) Distribution System Design. Tasks include identifying and developing system planning and reliability improvement solutions, economic evaluation of planning and reliability solutions, preparing engineering drawings, ordering material, and managing system improvement projects through the construction process, maintaining system records and databases, estimating customer and system loads, updating customers on the status of projects, investigating and resolving customer reliability and voltage concerns, and assisting in the Company's storm restoration process.
The selected candidate will distill multiple sources of technical and policy information and make decisions to complex design and system planning and system performance problems. The employee in this position anticipates the impact of actions and/or decisions on multiple systems and customers at large. The selected candidate generally follows standardized practices and procedures without guidance from higher-level employees. However, this position is expected to adapt and resolve issues utilizing creative thinking, investigation and ingenuity beyond the normal practices and procedures.
The selected candidate will interact with internal and external clients, customers and crews giving and receiving complex information. Candidate need to be able to convey projects scopes, timeliness, and resolve potential issues that may arise with others. This position is expected to manage customer expectations when resolving complex system performance issues, as well as effectively sharing system planning and performance improvement plans to customers at large. The selected candidate also manages, communicates and resolves customer complaints. Also, the selected candidate must be capable of training lower level employees. In addition, the Circuit Engineer is responsible for acting as a proxy for the System Engineer. In this capacity they will act as leads on Company Initiatives, lead in charge in the System Engineer's absence, and on-call for load transfers.
The selected candidate must have a valid Driver's License.
This position will be based out of the Norton Shores Service Center.
Required Qualifications:
•Bachelor's degree in Electrical Engineering (preferable with power option) from an ABET accredited university.
The following skills may set you apart:
•Strong analytical skills, good oral and written communication skills and customer relations skills
•Ability to work well with others both inside and outside their own work group and have the desire to supervise and manage the work of others
•Must be willing and able to follow instructions, assist in the training of co-workers and cooperate with other employees
•Ability and initiative to work with minimal supervision.
•Ability to manage multiple projects
•Professional engineering license is preferred.
•Previous engineering experience preferred
•Supervisory or management experience is desirable.
•Previous customer experience is a plus
Essential Functions
Planning, design, construction, and maintenance of Electric and Gas Distribution and Electric Generation systems as well as facilities and ancillary support process for all utility ... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.