Center for Computer Resources has over 35 years’ experience helping small businesses in Michigan with their IT services. We offer a stable work environment, with excellent benefits, in a fun and lively atmosphere.
CCR is looking for a Level 2 Help Desk Technician to join our team. If you have a passion for technology and customer service, then we want to hear from you.
Job Title: Level 2 Help Desk Technician
General Summary: The Level 2 Help Desk Technician is responsible for handling service requests at the Help Desk. This relates to all Technology, including, workstations, servers, printers, networks, and vendor specific applications.
The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.
Benefits: Medical, Dental, Life, 401k
Essential Duties and Responsibilities:
- Work with help desk dispatcher to respond to support requests in our ticketing system
- Provide IT Support relating to Microsoft’s core business applications and operating systems (servers and desktops)
- Provide overflow phone coverage
- Participate in an on-call rotation
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Escalate service requests that require higher level support
- Enter all work as service tickets into our ticketing system (ConnectWise)
Knowledge, Skills, and/or Abilities Required:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must have an intermediate understanding of common Windows server roles including, but not limited to, Active Directory, File and Print services, DNS, DHCP, IIS, and Remote Desktop Services and must be able to identify and resolve issues of the same.
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Must have an intermediate understanding of server virtualization and shared storage technologies.
- Must be able to install, configure, upgrade, manage and troubleshoot various client-server applications.
- Must have acute attention to detail and follow-up skills.
- Must have an intermediate understanding of LAN/WAN Networking, Printing, Wifi and must be able to identify and resolve issues of the same.
- Ability to multi-task and adapt to changes quickly
- Intermediate knowledge of remote access solution and support: VPN, Terminal Services, and Citrix
- Understanding of support tools, techniques, and how technology is used to provide IT services
This is a salaried position. Candidates must be available from 8am to 5pm on weekdays and should expect occasional additional hours on weekends.
