GHD is one of the world's leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation.
Privately owned by our people, GHD provides engineering, environmental and construction services to private and public sector clients across five continents and the Pacific region. Focused on creating lasting community benefit, our connected global network of 8500 people delivers projects with high standards of safety, quality and ethics.
GHD is looking for a highly motivated Service Delivery Technician in our Farmington Hills, MI office with experience in providing general helpdesk support on a wide variety of computer/network technical issues. This position requires a self-motivated individual to support a wide array of information systems support functions. The ideal candidate thrives in a dynamic work environment.
The Service Delivery Technician will provide desktop support to 100+ users on various computer/network issues including Windows and Microsoft Office. Experience with repairing and installing computers, printers and peripherals. Manage and support remotes office and willing to travel.
Essential Responsibilities for the role include:
* Provide General (desk side and remote) Helpdesk Support to include support on a wide variety of computer/network technical issues in our Farmington (Detroit) MI office and regional office support.
* Coordination and execution of assisting regional staff with networking, shared files and shared printers
* Troubleshoot areas of concern for prompt service
The successful candidate will have:
* 2 plus years of hands on Helpdesk Support experience
* Must be proficient in Windows 7/10, Office 2016, TCP/IP (DHCP), Networking, Shared Files, and Shared Printers
* Have some experience in Windows 2008/2012 and Active Directory
* Travel will be required for this position to assist with regional office IS support
* Reliable transportation to and from work sites
* A current and valid state driver's license
* Detail oriented with the ability to balance a diverse and changing workload
* A+ Certification is considered a plus
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an Equal Opportunity and Affirmative Action Employer - minorities, females, individuals with disabilities and veterans.
To apply please attach your resume and covering letter via the link below.
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