Assistant Program Quality Manager, Warren, MI, General Motors Company. Coach &mentor standard qlty process execution within cross functional team members in Electrical-Infotainment &OnStar (EI&O) infotainment/telematics teams &Program (Engrg). Implement &improve Infotainment Qlty Readiness Reviews for future lead infotainment &telematics systems. Dvlp, improve &maintain NoFeatureLeftBehind infotainment/telematics qlty interface system with SharePoint, using VB, to collect &analyze Voice of Customer data incldg JDPower &internal COMPASS surveys, &dealer, Technical Assistance Center, &Capture Test Fleet reports. Supply VOC data inputs for dvlpmt of customer education library materials for new infotainment &telematics feature dvlpmt. Dvlp, maintain &improve COMPASS Walk Up tool using VB Excel. Validate new components &software in Capture Test Fleet vehicles &perform CTF planning. Dvlp competitive program qlty targets for infotainment &telematics for future models. Assess program status to qlty metrics throughout vehicle dvlpmt process. Work with BFO, Design Engineers, &Qlty Reliability Durability leads in dvlpmt of problem prevention plans to meet/exceed customer expectations. Provide functional support for global, regional Infotainment Current Product Improvement Team lessons learned for future programs. Master, Industrial Engrg, Qlty Engrg, or related. 12 mos exp as Engineer, coaching &mentoring standard qlty process execution within cross functional team members in infotainment/telematics teams. Mail resume to Ref#2383, GM Global Mobility, 300 Renaissance Center, MC: 482-C32-D44, Detroit, MI 48265.
