Why You’ll Love Working Here:
Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.
We are a technological melting pot, comprised of nearly 250 uniquely skilled associates that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop?
With great products and maybe even better people behind them, we are always looking for passionate, fun, and, hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat.
Position Overview:
As a team we work directly with customers and resellers to help them understand the amazing things our software can do. Using a consultative sales approach, we gather information on specific issues customers face and offer a solution of products to match their needs. We connect through our support system, phone calls, email, and instant chat. To fully delight our customers, you need to have excellent communications skills and the ability to multi-task. We need a team player with a positive attitude. This position requires French fluency to support international phone and electronic communication.
*This is an hourly position*
Responsibilities:
- Maintain and grow customer accounts
- Fully engage with Sandler sales training and continuing education
- Understand and demonstrate TechSmith products
- Talk to customers about how our products can solve their challenges
- Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
- Utilize sales questioning techniques to match products to customer needs
- Process phone orders
- Assist customers with account status inquiries, subscription management and answer presales and post sales questions
- Provide support to channel sales teams
- Meet and exceed any assigned individual or team revenue goals
- Multi-task and excel in fast paced environment
- Understand our competitors and know our products' advantage
- Other duties as assigned
Required Skills and Background:
- French fluency (verbal and written)
- Must be resourceful, self-motivated, customer-focused and able to work on a team
- Excellent communication and presentation skills
- Must be detail oriented
- Good organization skills and capability to multi-task
- Interest and proficiency with technology, specifically software applications
- Strong critical thinking skills
- Previous sales experience strongly preferred
- German or French language skills a plus
- Bachelor's degree or sales experience required
- You must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa. TechSmith does not intend to file any visa applications in connection with this opening.
Availability:
TechSmith is open Monday thru Friday from 8am to 7pm, and shifts will vary between these times.
Compensation and Perks:
At TechSmith, we love our employees and are always looking for ways to reward outstanding performance. Our compensation is competitive and based on skills and experience. As a full-time employee, you will receive the standard TechSmith benefits package including health insurance, paid time off, 401(k) program, etc. We offer you a unique and growing company culture where you can enjoy your work and advance your career. We wear jeans, drink free pop, and enjoy company-sponsored events. If this sounds like a place you would like to work, please submit your resume and cover letter along with your salary requirements.
