Job Details

Position Summary:

Under the supervision of the Spa & Salon Manager, provide a wide variety of spa services including but not limited to:  body treatments and massage therapy.

Essential Duties and Responsibilities:

• Maintain product knowledge of all professional and retail products.
• Maintain a professional, positive and relaxing environment for guests and fellow employees.
• Maintain a safe, clean and hazard free environment; sanitize tools as required.
• Prepare room for type of service.
• Greet guest and escort to room.
• Plan, implement, evaluate, and schedule massages for guests.
• Conduct interviews with individual guests to determine which massage therapies would be the most beneficial.
• Uses various modalities or massage techniques and skills that may include Swedish message, Thai massage, deep tissue massage, and pressure point message.
• Keep products stocked and work area neat at all times.
• Maintain a clear understanding of all policies and procedures.
• Attend all necessary meetings.
• Maintain continuing education to keep up on current trends.
• Keep management informed of any internal issues within company.
• Report to work on time and as scheduled.
• Design treatments, analyze costs, and provide training the spa staff on protocols.
• Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority.
•  Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

 Contacts/Purpose of Contacts:

• Contact with guests and departmental associates in providing excellent guest service. Work directly with fellow co-workers on day to day basis. 

Physical Demands:

• Frequent use of arms, hands, wrists, fingers associated with massage.
• Required to stand for extended periods of time.
• Extensive use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Significant reaching with hands and arms in any direction and kneeling, stooping or crouching.
• Must be able to lift moderately heavy massage beds and linens.
• Occasionally assist with mobility of Spa clients. 
• Occasionally lift/move a minimum of 40 pounds up to 100+ lbs. 

Work Environment:

• Spa and Salon environment.
• Occasional standing and walking throughout the Casino and Resort in a smoking environment and contact with the general public. 
• Frequent exposure to pool and salon chemicals and cleaning supplies.
• Frequent walking in slippery and wet areas.
• Extended hours and irregular shifts may be required. 

• High School Diploma or GED.
• Must be at least 18 years of age.
• Michigan massage certification with 600 total hours required for massage certification.
• One year of experience preferred.
• Must be able to work days, nights, weekends and holidays.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.  
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Valid State of Michigan massage certification.
• Tribal preference and Native American preference shall apply to all positions.