Job Details

Position Summary:

Under the supervision of the Housekeeping Manager, evaluate all textile items used by the Soaring Eagle Casino and Resort to include selection, procurement, receiving, storing, placing into service, processing, monitoring, removing from service and disposal of items. 

Essential Duties and Responsibilities:

• Sort dirty linens; wash, dry, and process all linens.
• Check and changes chemicals as needed.
• Develop and assign daily rotation schedule.
• Respond to the normal and usual requests of guests.
• Work to maintain a positive work environment, utilizing the Resort’s Guest Service System; to include the mission statement, vision, values and hospitality rules and procedures.
• Work to create a high level of morale in the department with an atmosphere of cooperation and teamwork. 
• Assist with linen management to include:  evaluation and selection, procurement, receiving, storing, placing into service, processing, monitoring, and removing from service and disposal.
• Maintain a record of items being “ragged out” due to damage, age or stains.
• Regulate linens and infusions of replacement linens into the system on a regular basis.
• Maintain records of all new linen placed into service.
• Assist with monitoring textile damages (chemical damage, microorganism damage, chemical damages due to manufacturing, damage in laundry plant, dye transfer and textile damages from bleach) and set up methods for prevention.
• Assist in keeping the in-house laundry a cost-effective department by determining the tasks and hours of operation; sizing equipment, linen handling, circulating linen levels and types; evaluating utility needs; staffing and productivity; and maintenance of equipment.
• Ensure that new associates are properly oriented and trained in their new position. 
• Assist with maintaining all related training guides for the different positions in the Laundry room; develop and implement a plan of continuous improvement and participate in ongoing career development for associates. 
• Ensure the cleanliness of laundry room.
• Be familiar with wash temperatures, formulas and gauges for control.
• Abide by safety regulations. Use safety equipment where required. Use all equipment, machinery, cleaning products and materials issued strictly according to the proper methods and or instructions.
• Follow proper storage of the equipment issued as required and follow all OSHA regulations.
• Ensure adherence to Hotel, Security and Departmental and shift policies and procedures to include: grooming standards, lost and found procedures, safety, security, and drug enforcement, etc.
• Ensure the proper amounts of linens are ready to meet Department(s) needs.
• Conduct duties and responsibilities in a highly professional manner
• Maintains system records.
• Assist with the preparation of performance reviews; administer and enforce SECR policy and procedure in a fair and equitable manner.
• Notify management as soon as it becomes evident that an employee is in need of disciplinary action.
• Follow the rules of the Social Media/Blogging Policy, and be aware that the Organization reserves the right to monitor and review social media content that violates all applicable company policies and standards.
• Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guests when serving normal or unusual requests. 
• Contact with department management team and other casino and hotel managers when communicating day to day operational needs in-order to ensure excellent guest service.  
• Contact with department associates when leading, training and instructing.

Physical Demands:

• Frequent use of arms, hands, wrists, fingers associated with laundry procedures. 
• Frequently bend, twist and reach with arms and hands.
• Required to stand and walk for long periods of time.
• Occasionally lift/push up to 60 pounds.

Work Environment:

• Normal commercial laundry environment.
• This work involves moderate risks or discomforts, which may require following special safety precautions in a hotel setting.
• Must possess sufficient stamina to work under all types of laundry room conditions including hot/steam, and able to lift, carry, push, or pull a variety of materials.
• Exposure to biohazard chemicals and materials.
• Exposure to various laundry chemicals.
• Situations where safety equipment is needed.
• Extended hours and irregular shifts may be required. 

Minimum Qualifications:

• High School Diploma or GED.
• Two years of Hotel Housekeeping or Laundry experience.
• Associate’s Degree in Hospitality, Business Administration or related field or earned 48 college credit hours preferred.
• Must have basic computer skills and be able to type 30 wpm.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of laundry cleaning equipment and procedures.
• Skill in the use of cleaning supplies, chemicals, and disinfectants.
• Ability to lead and guide the work of others.
• Ability to maintain inventory records.
• Ability to be tactful and professional, poised and friendly, attuned to details and be self-motivated.
• Ability to communicate effectively both verbally and in writing.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to follow and understand oral and written instructions.
• Ability to work as a team member in a structured work environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to be tactful and professional, poised and friendly, attuned to details, and self-motivated.
• Ability to follow all Technology Policies which includes proper use of systems and business equipment. Immoral and illegal use of the hardware equipment or software systems is prohibited.