Job Details

The PIC Group is seeking to fill an Operations Admin position in Shelby Twp., Michigan. 

•  May receive work authorization forms and prepare sorting and containment contracts.
•  Follow up to ensure contact information is correct for billing.
•  Ensure a high level of customer service
•  Respond to and appropriately redirect all incoming calls for The PIC Group
•  Purchase office supplies
•  May take initial call orders for sorts and Coordinated with appropriate PIC personnel
•  May create and maintain I-Charts
•  May maintain expense report file
•  Point of contact for incoming and outgoing deliveries (i.e. FedEx)
•  Perform administrative, secretarial and clerical duties
•  Stamp date incoming mail and distribute
•  Receive all invoices open, stamp date, and distribute to appropriate manager for approval
•  Make copies of approved invoices, file and send copies to Corporate office (if applicable)
•  May maintain, check log, copy and send all incoming checks to Harris Bank for deposit
•  Complies with relevant local Health and Safety legislation
•  Supports company Health and Safety Policies
•  May maintain Contract logs including Comparison log to ensure goal of improving percentage of purchase orders received is met
•  May escalate to shift Coordinator's all jobs when the required documents are not received within 24 hours of start of job if job is ongoing. (1st escalation report) Escalate all jobs when the required documents are not received within 48 hours of the start of the job if the job is still ongoing (2nd escalation report)
• May obtain signatures from customers for each contract.  Escalate any contracts that are not returned or responded to.
• May maintain detailed journal of ongoing follow-up work done to gain necessary documentation general Manager customer  
•  May electronically store all required job documents (work authorization form, contracts, purchase orders and all customer signed documents) according to PIC filing conventions
• May perform audits on all electronic job files to ensure the required documents have been stored by all departments
• May escalate missing file requirements
• May maintain available inspector bank to ensure quick response times
• May take initial orders for sorts and Coordinated with customer reps and suppliers
• May contact and dispatch employees to sort and project openings
•  May prepare payroll package for approval
• May be required to provide assistance and support with the recruitment of inspectors

Qualifications and mandatory skills include:

• Proficient in MS Word, Excel, Access and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to coordinate, prioritize and multitask.
• Demonstrated flexibility within a fast-paced challenging environment.
• Ability to take initiative and recognize needs.