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Job Details

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

Requires one of the following:
- High school diploma or equivalent with two (2) years of technical training, apprenticeship, trade school, military technical school, or on the job training specifically relating to quality and six (6) years of quality related experience
- Associate’s degree and four (4) years of quality related experience
- Bachelor's degree in Engineering, Mathematics, Business or similar field and two (2) years of quality related experience
Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
Strong analytical and spreadsheet skills, including the ability to review, analyze, and interpret data, and provide conclusions and recommendations based on analysis
Able to calculate, analyze, and interpret mathematical and statistical information such as ratios, median, mean, weighted average, etc.
Ability to maintain confidentiality
Demonstrated mastery in quality processes and procedures
Extensive analytical experience including investigating issues, recognizing trends, and recommending solutions to non-routine complex quality issues
Familiar with British Retail Consortium (BRC) or similar quality / product safety certification requirements
Experience using various statistical and quality methodologies including any of the following; Statistical Process Control (SPC), Statistical Quality Control (SQC), 5S, 8D, Failure Mode and Effects Analysis (FMEA), Root Cause Analysis, or Gage Repeatability and Reproducibility (R&R)
Understand production processes, quality control, and other business related issues that can impact product quality
Ability to successfully prioritize, and organize projects, deadlines, and tasks with little supervision in both team and independent environments
Ability to travel up to 25% of the time domestic and international
Ability to obtain and maintain a valid driver’s license and passport

Preferred Skills and Qualifications:

Spanish and Portuguese reading, writing, and speaking skills

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

Quality Investigation Analyst

Job Code Number

5165036

Job Description

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Resolve complex customer complaints relating to product quality through investigation, analysis, and corrective action

Day-to-Day Role:

Identify, investigate, and resolve complex customer complaints and product liability
Apply problem-solving methodologies in identifying, prioritizing, communicating and resolving complaints
Interface with appropriate internal and external groups to gather necessary information to conduct timely complaint investigations, determine root cause and corrective action, resolve issue, and create appropriate response to customers
Collaborate with manufacturing, engineering, and other departments to determine root causes of product quality
Develop and communicate resolution to customer contact center staff, sales, or directly to customers
Create and maintain complaint files, supporting documentation, and communicated resolution
Identify current and emerging quality issues and develop innovative solutions to address and resolve the issues while considering the impact on other business units within the company
Compile, identify, and report on trends, and recommend training or other solutions to improve quality
Review quality audits and provide consultation to production facilities to ensure corrective action plans are consistently implemented
Recommend continuous improvement plans where efficiency, quality, safety, or service can be improved

Additional Requirements

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

Requires one of the following:
- High school diploma or equivalent with two (2) years of technical training, apprenticeship, trade school, military technical school, or on the job training specifically relating to quality and six (6) years of quality related experience
- Associate’s degree and four (4) years of quality related experience
- Bachelor's degree in Engineering, Mathematics, Business or similar field and two (2) years of quality related experience
Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
Strong analytical and spreadsheet skills, including the ability to review, analyze, and interpret data, and provide conclusions and recommendations based on analysis
Able to calculate, analyze, and interpret mathematical and statistical information such as ratios, median, mean, weighted average, etc.
Ability to maintain confidentiality
Demonstrated mastery in quality processes and procedures
Extensive analytical experience including investigating issues, recognizing trends, and recommending solutions to non-routine complex quality issues
Familiar with British Retail Consortium (BRC) or similar quality / product safety certification requirements
Experience using various statistical and quality methodologies including any of the following; Statistical Process Control (SPC), Statistical Quality Control (SQC), 5S, 8D, Failure Mode and Effects Analysis (FMEA), Root Cause Analysis, or Gage Repeatability and Reproducibility (R&R)
Understand production processes, quality control, and other business related issues that can impact product quality
Ability to successfully prioritize, and organize projects, deadlines, and tasks with little supervision in both team and independent environments
Ability to travel up to 25% of the time domestic and international
Ability to obtain and maintain a valid driver’s license and passport

Preferred Skills and Qualifications:

Spanish and Portuguese reading, writing, and speaking skills

https://www.dartcontainer.com/eeoaa/

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

Organization Profile

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Job Summary

Organization

Dart Container

Employer Website

Location

Mason, Michigan 48854

Job Code Number

5165036

Positions Available

Expiration Date

2/9/2018

O*NET Code

15-2031.00

O*NET Occupation

Operations Research Analysts

Pay Range

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Quality Investigation Analyst

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